Frequently Asked Questions
Sugar-Free September challenges people to go sugar-free for the 30 days of September to raise vital funds for the Canadian Cancer Society to create a world where no Canadian fears cancer.
Signing up to Sugar-Free September is easy, and it's FREE to register! Click here to sign up, and follow the simple steps to create your personalised profile page where you can receive donations, post updates, and share your profile page.
Sugar-Free September encourages people to go sugar-free for the month of September and raise funds for the Canadian Cancer Society. Read more about the Sugar-Free September rules.
Money raised from Sugar-free September goes to fund Canada’s most promising cancer research, support vital services for patients and their families, advocating for healthy public policies and prevention activities.
After you've logged in to your Sugar-Free September account, you will be directed to your profile page.
By signing up, you will have created your own Sugar-Free September profile page. This profile page has a unique URL / link that you can share with family, friends and colleagues to encourage donations. We also have a number of fundraising ideas to help you raise money.
On your profile page, people can make a donation through our secure payment gateway using a valid credit card or Paypal.
While we encourage all donations to be made online, we realize this isn't always possible. To make a donation via cheque or money order, please download and fill in our offline Donation Form.
Please mail funds as well as the donation form to:
Sugar-Free September C/O Canadian Cancer Society
Attn: Samantha Carothers
55 St. Clair Avenue West, Suite 500
Toronto, ON M4V 2Y7*Please do not send cash. **Please make Cheque/Money Orders payable to Canadian Cancer Society and post along with your Donation Form.
• Do not send cash through the mail
• Offline donations can take up to 3 weeks to appear on your online profile page
• Donor names or messages that are received with your cash donations are not published on your Sugar-Free September profile
• Cash donations will appear as one total on your profile page, so we recommend sending in all cash donations towards the end of the month
Once we have received and processed your donations we will update your profile page to show the cash donations made. You will also receive an email letting you know that your cash donations have been added.
If you've forgotten your password, please click here.
Once you have entered your registered email address, you will be emailed a link to reset your password. Make sure you enter your password accurately, as all passwords are case sensitive.
Your username is the email address you used during registration – please email [email protected] if you cannot remember the email you registered with.
First, you will need to be signed up as an individual. Please click here to sign up.
Once you have signed up, you can create or join a team from your profile page. On the left hand column of the page, scroll down to 'Join a Team' and you can select to 'Create a Team' or 'Find a Team' to join.
A Golden Ticket allows a Sugar-Free participant to have a sweet treat.
For a minimum cost of $20, they can still make a difference to the lives of people affected by cancer.
To donate a Golden Ticket, search the Participant you wish to donate to, click 'Donate' on their profile page, and select 'Golden Ticket' on the donation form.
Absolutely! When signing up, select the tickbox 'I don't live in Canada'.
We accept Visa, Mastercard, American Express and Paypal for online donations.
For cash donations, we accept cheques, EFT's and bank transfers.
Sugar-Free September uses iATS Payments to process donations. iATS provides payment processing products and services to over 10,000 non-profit organizations around the world. iATS draws on over 30 years of transaction processing experience to provide secure, simple and cost-effective services for all major credit cards and direct debit (ACH).
If your question is still unanswered, please email: [email protected] or phone: 416-323-7109 or toll-free at 1-800-268-8874 (ext 7109)